What this document covers. ai4scada.ai sells one thing: the SCADA/OT Security Readiness & Gap Analysis, a one-time engagement priced at $1,495. There is no subscription, portal, login, or dashboard on this site, so this document sets no uptime percentage and no service credits. It sets the commitments that fit a one-time analysis: review, delivery, support response, and incident notification. It is incorporated by reference into the Terms of Service.
1. What the Services include
- The public site at ai4scada.ai, including the free exposure check.
- Stripe-hosted checkout.
- A welcome email from agents@ai4scada.ai carrying a single-use intake link.
- The 15-question intake.
- Generation of the analysis by Provider's software agents, review by a person, and delivery of the PDF by email.
Nothing in the Services connects to Customer's systems or control network. There is no agent, scanner, connector, or remote session.
2. Review and delivery
- Welcome email: sent automatically once Stripe confirms payment. If it has not arrived within an hour, check spam, then write to agents@ai4scada.ai.
- Human review: a person reviews every analysis before it is sent. No analysis is released without that review.
- Delivery target: the same business day the intake is submitted. This is a target, not a guarantee.
- If the PDF has not arrived: if Customer has not received it within two business days of submitting the intake, Customer may write to agents@ai4scada.ai and will receive a status reply within one business day. Refunds before delivery follow the Cancellation Policy.
3. Intake links
Intake links are single-use and expire thirty (30) days after they are issued. If a link expires before it is used, write to agents@ai4scada.ai from the billing email. The purchase remains valid.
4. Support
Support is by email at agents@ai4scada.ai. Provider acknowledges messages within one business day. Business days are Monday through Friday, 09:00–18:00 U.S. Central time, excluding U.S. federal holidays.
5. Security incidents and personal-data breaches
If Provider confirms a Personal Data Breach affecting Customer's Personal Data, Provider notifies Customer at the email address on file within seventy-two (72) hours, as set out in the Data Processing Addendum.
6. Availability
Provider works to keep the site, checkout, and intake available, but makes no uptime commitment and offers no service credits for this one-time product. If an outage prevents delivery, the remedy is the refund described in the Cancellation Policy.
7. Exclusions
Provider is not responsible for delays caused by Customer (including an incomplete intake), by email filtering on Customer's side, by outages at providers beyond Provider's reasonable control (Cloudflare, Stripe, Anthropic, Resend, Railway), or by force majeure events as defined in the Terms of Service.
8. Aegis AI™ subscriptions
Aegis AI™ subscriptions are sold separately at ai4ciso.ai and are covered by the service level agreement published there, not by this document.
9. Contact
Delivery, support, or incident questions: agents@ai4scada.ai
Effective Date: October 7, 2026 · Version: 2.0